Jul 2, 2014 10:10:00 AM
Since its inception Louisville Switching has valued integrity and gaining the trust of its valued customers. We strive to go above and beyond to ensure each customer receives prompt service and individualized care for their needs. We desire to exceed our customers' highest expectations and we go about that in several ways.
Feb 11, 2014 1:39:00 PM
When you have a full day scheduled, the last thing you need is broken down equipment. If your yard truck is experiencing problems and keeping things moving is critical, do you know what to do? When you entrust the care and maintenance of your Ottawa/Kalmar Yard Truck to Louisville Switching, the answer is simple. Just call us.
Jan 30, 2013 3:36:00 PM
We got a call from a long time client of ours that had switched to another company for preventative maintenance on their yard trucks. The other service provider made the same promises we make, except they charged less. The other service provider didn't deliver. One of the items our client had been paying this other company for was a monthly air filter replacement. They were paying $90 a month just for the filter replacement. We were called in six months after this other company was hired to replace us, and when we went to change the air filter noticed it actually hadn't been changed in quite a while. When we change air filters, we note the engine hour meter reading when the filter is changed and then we monitor the accumulated hours on the engine and track it in Chuck's "Truck Book." The date that was on the filter had been placed there by the other service provider and it was 7 months old, even though they had been charging for a new filter every month.
When that client came back and asked us to pick up where we left off, they also told us they totaled all the repairs they had to make and said, "We pay a little more for maintenance with Louisville Switching but we always save money in the long run." It's just like spending hours every year waxing your hot rod. The paint job will last ten times longer.
At Louisville Switching we never cut corners and we always deliver on our commitments. Our maintenance program has an emphasis on "preventative." Our routine maintenance for your yard trucks will save you money and reduce repairs, it's a fact. A big thank you to all of our clients and we hope to bring many more of you on in the future.
Jan 18, 2013 1:52:00 PM
We were talking about some pretty interesting repairs we have made in the past, and one of the stories we told was when we had to replace the hydraulic pump on an Ottawa Yard Truck. It was peak season for one of our clients and they could not afford to have one of their yard trucks down. Here is the catch: it was pouring rain and the repair was done on-site at our client's truck yard. I went with the mechanic and held an umbrella over him the entire time to ensure he could safely and more efficiently work.
Jan 9, 2013 11:53:00 AM
The last thing we want when we send our mechanics great distances to help our clients is for them to get there and not have what they need. Our clients are crucial in answering our questions before we let our mobile repair vehicles leave the shop to service and repair their yard trucks. There may be one or more primary symptoms that reveal the main issues we need to look at, but we will ask more than just obvious questions. We want to know about your whole fleet so we can accomplish more for our clients than a single repair while we are there.
Nov 21, 2012 1:03:00 PM
Nov 16, 2012 3:47:00 PM
We've been in the yard truck business for a long time and we are always telling people how important customer service is to us. We want to hear from you because that is where the proof is. We set up a service review page for all our customers. Everyone who gives us a review will be entered for the chance to win a $100 gift card to Carrabba's Italian Grill.
Oct 5, 2012 4:54:00 PM
For many years the United States Postal Service has worked under the unofficial motto, "Neither snow nor rain nor heat nor gloom of night." The meaning, of course, is they will get you your mail come "hail" or high-water. We added "mud" to that saying. At Louisville Switching, we have seen it all. We took a picture of one of our mechanics working in the mud on one of our client's yard trucks. We do what it takes—no matter the weather or conditions—to get our clients up and operational.
It can't be said enough that time saved is money saved. Our objective is to save you time. That is why we have created state-of-the-art mobile repair vehicles that have full inventory of repair parts, oil recovery systems, specialty tools, and laptop computers with diagnostic software. So even if your switcher truck needs work and it is in the mud, we will take the challenge.
Our mechanics deserve the "ABCD" award because they always go Above and Beyond the Call of Duty. It is the work ethic of all of Louisville Switching's team. If we have to get a little dirty getting you up and running, then that is what we'll do. To all our clients, thank you for the privilege of serving you!