Apr 1, 2014 5:25:00 PM
Nov 1, 2012 3:00:00 PM
Recently Chris Troutt was in Georgia and was speaking to a driver who didn't know who Chris was. Chris wasn't wearing a company shirt, logos, or anything else that would identify him as being an employee at Louisville Switching.
Chris noticed the client had a newly-leased competitor brand yard truck. When Chris asked the driver what he thought about the competitor yard truck, he said, "I'd take an old Ottawa any day over this." It doesn't get any more honest than that.
No one knows the vehicles better than the drivers. They are the ones with thousands of hours of trailer spotting under their belts. When the drivers say they would rather have an old Ottawa yard truck over a brand new competitor yard truck, that confirms what we've always known. Ottawa yard trucks are the best yard truck in the business and they will always outperform, outlast, and be the standard for the industry. Ask the drivers, they know!
Oct 25, 2012 9:32:00 AM
What do Sprinter Vans and yard trucks have in common? Louisville Switching is what they have in common. Recently, one of our clients approached us and asked if we would consider finding them a Sprinter Van. We were honored that they thought so highly of us and trusted us to locate and ready a Sprinter for them.
Oct 23, 2012 2:14:00 PM
That's right, we may be the best at supplying the best yard truck in the business, the Ottawa, but we do so much more. One of the most common trailer repairs needed is the "gash." It happens all the time. A trailer backs into another trailer and tears a hole in the side wall. We repair that!
We cut the damaged section out and patch it. It is perfectly riveted and sealed to keep mother nature out. Of course the interior is returned to a flat flush surface to insure maximum load widths. If you have any trailer repairs, we are your trailer repair experts.
We can also modify your trailers for your specific needs. One of our clients recently asked us if we could weld the entire floor of a trailer for them. We said, "Of course we can!" We put in a steel floor so they could repeatedly load and off load steel racks that hold product for assembly lines. The steel racks had been damaging their trailers and with a new steel floor they could move the steel racks on and off without worrying about tearing a hole in the floor.
Oct 19, 2012 1:33:00 PM
Here at Louisville Switching, we are pulling back the curtain. When you work with a company you will always get the pitch from the sales people that sounds too good to be true. And that is because it usually is too good to be true. But with Louisville Switching, we couldn't be more transparent about our people and our commitments. It is the real value of our company.
Last week we had two guys from our inbound marketing company, The Content Squad, come and give an annual overview of why inbound marketing is so powerful. As opposed to traditional marketing, inbound marketing doesn't interrupt your football game, it doesn't over-promise or exaggerate. Inbound marketing pulls the curtain back and shows you the real value of a company or organization. Our real value is simple; it's our people and our product. We can't share that enough! For us it is so basic. We have the best people and the best product. We don't want to advertise with gimmicks or exaggerations. We don't need to. If you have spent any time with our people you know what we are about, and that is serving you like we would serve ourselves.
The other thing we offer is the best yard truck in the business, the Ottawa Truck. We recently visited one of our clients who leases several yard switchers from us. Their corporate office had recently decided to experiment with a slightly less expensive (vastly less quality) competitor's brand. Chris Troutt asked the driver what he thought about it and he said, "I'd rather have an old Ottawa than a new yard truck from any other brand." The great thing about it is the driver didn't know who Chris was. Chris wan't even wearing a company logo. That is exactly how we feel about Ottawa too.
So you can always expect Louisville Switching to be up front and honest. We pull the curtain back and are proud of our people and product. Thank you for the privilege of serving you!
Oct 17, 2012 11:55:00 AM
With all the new diagnostic capabilities, we can diagnose your yard switcher in record time. Simply connecting our laptop loaded with Ottawa and Cummins technology, we can determine very quickly what is wrong and make the repair. Occasionally there will be error codes that will flash in your cab but they are easily forgotten or erased and without that code, there are lengthy processes mechanics have to go through manually to find out what is wrong.
A few weeks ago one of our mechanics, Kory Swenson, took one of our mobile repair vehicles to diagnose and repair an Ottawa Yard Truck for one of our clients. The trailer spotter didn't know what was wrong except that there was power failure. Without the computer diagnostics, it would have been a two hour turnaround to determine and repair the problem.
Kory hooked up the laptop to the Ottawa Truck and determined quickly that there was a problem with the OEM. There is an Ottawa oil pressure send unit and a Cummins oil pressure sending unit. The diagnostic pinpointed that the fault was a Cummins oil sending unit. Kory said, "I saved hours of not having to read through the Cummins manual, having to go through every step to figure out what the problem was."
He replaced the part, the symptom went inactive, and the yard truck experienced no power loss. Hours saved are dollars saved for our clients. We are dedicated to saving them time and money. Thank you Kory for a job well done!
Sep 25, 2012 1:12:00 PM
- Customer calls
- Over-the-phone diagnosis
- Put tools and a few parts in a pickup truck
- Come onsite and hope they diagnosed it right
- If they are missing parts they have to return to their shop or order parts
- If there are other on-site needs they have to be addressed on another visit
Here is how we handle on-site repair for your spotter truck:
- Customer calls
- We dispatch our mobile repair vehicle
- Our Cummins-certified, Ottawa-certified technician diagnoses the problem
- Our mobile repair vehicles are full of inventory parts and tools
- If other trucks need servicing we are fully prepared with tools and parts
We believe we should be prepared to service your entire fleet of yard switchers. It is very rare that we do not have the necessary part for your repair. We can not remember a time when we didn't have the right tool for the job because we do not "borrow" tools from the shop for our on-site servicing. The mobile repair vehicles are fully stocked with every tool that could ever be needed and then some.
You may remember us mentioning last month about our oil recovery systems on our mobile repair trucks. Well, when we pull our impressive mobile repair vehicles on-site, we often have the all the spotters line up their switcher trucks and get all minor and major problems addressed the same day. Our technicians are that good. So when it comes to who you choose to service your yard trucks on-site, think about who will get you up and running quickly, more often. That is Louisville Switching's commitment to all of our clients.
Sep 18, 2012 2:39:00 PM
One of our repair teams was on a recent job and was working on an Ottawa Yard Truck . He was diagnosing and repairing the yard switcher while mother nature was dishing out a torrential downpour. Our client watched as our repair man worked methodically to repair the spotter truck while he was getting soaked head to toe. Our client was so impressed, he snapped a photo of our guy in the middle of the rain while he worked to get the truck up and running.
We know that downtime for our clients is money lost. It is always our objective to get you operational as fast as possible, and sometimes that means we get a little wet. Okay, maybe more than a little wet, but that is how we treat all our clients. We strive to go above and beyond your expectations. If you have photos of our guys working on your yard trucks, send them in. We'd love to post them on our Facebook page because we always love taking time to brag on our team. Thanks for letting us serve you.