Louisville Switching has an incredible team of dedicated and qualified people on staff. Our customers receive the level of service and the quality of products they have come to expect because this team strives every day to proudly meet the needs of our valued customers.
Below are some brief bios and pictures of our team to help you get to know us a little better.
Rex is the Service Manager here at Louisville Switching. He has had a knack for working on vehicles for more than 40 years, also serving in the U.S. Army as an automotive technician. You could say it's a longtime hobby. Rex's primary responsibility at Louisville Switching is to maintain, inspect, and repair Ottawa Yard trucks, semis and other vehicles.
Senior Field Service Technician
Gordon has been in this business for 12 years. He has extensive experience in both power unit and trailer repair. He is a certified Class A Trailer Mechanic. Gordon is qualified to perform FHWA Inspections on all types of equipment. He is proficient and knowledgeable regarding brake and airline systems as well as lighting and electrical systems. He is dogged in his determination to keep our customers up and running. He will get your equipment back in working order regardless of the complexity of the job or the conditions in which he finds himself. Once the problem has been fixed please stay out of his way and don’t get in between Gordon and his lunch. He is serious about that also.
Steven is a service technician who handles anything from engine and transmission swaps and radiator swaps to refurbishing trailers. He is a fast learner and has brought his natural ability to diagnose and fix problems to our team. He is always willing to go the extra mile for us and our customers. He has had a tremendous amount of on the job training and has also had formal factory training in Kansas.
Shane Robinson is one of our talented Service Technicians. Shane is the younger cousin of our general manager, Chris Troutt. In his free time he loves hunting, fishing and four-wheeling. He will have been on staff with us for two years July of 2019 and has grown tremendously since his start with us. Shane is well versed in diesel work. We admire his quick learning abilities and how reliable he has been for our team.
Anthony Jones is our newest ServiceTechnician to join the Louisville Switching team, starting in February of this year. He previously worked for his family business but is excited to learn and grow in his new position with us. Anthony has experience in hydraulics and engine work. His main hobby is mechanics and he enjoys working on his collection of hot rods in his free time. His two-year-old son, Whalen, is his pride and joy in life.
Logan is a service technician, responsible for service calls and shop work here at Louisville Switching. He has a natural ability to diagnose and fix problems and regularly goes the extra miles for our customers. When he isn't working Logan can be found hunting, fishing or working on his own trucks.
Devon is a service technician who handles any issues with resolve and determination. He has been described by Don Robinson as being "like a bulldog", due to his level of focus. He used to work on the retail side of the industry, but has always been drawn to mechanics. He likes his work because it is both fun and challenging. Outside of work, you can find Devon driving, hunting, gaming, and watching TV. Devon has taken on some big projects during his time at Louisville Switching, and he has proven himself as a valued member of our team through his hard work.
Field Service Technician
Kevin works remotely for our team and has been with the company for a couple years now. From his truck, he is able to service most of the Eastern Kentucky area along with Northern Kentucky and out of state projects. He is highly skilled in in technical work on trucks with low emissions and continues to thrive in the mechanics of truck servicing.
Our service technician Robert is highly skilled in all things mechanical and electrical work. He has served on our team for a couple years. His skillset contributes to our service shop through his attention to detail, experience in the field, and knowledge of the industry.
Kory has extensive knowledge and experience with diesel and gasoline engines and a diverse ability to work on all types of equipment. Kory knows how to fix anything. As a successful military serviceman, Kory learned attention to detail and the importance of fixing the issues in a timely manner. We feel very fortunate and blessed to have Kory on our team.
Manager of Support Services
Robb's experience makes him a great leader and team member here at Louisville Switching. Right in the middle of a mud puddle is where you might find him when he's not working at Louisville Switching. He's always up for a good water fight, too, when grandkids and warm weather are around. Although Robb is a hard-working guy who is passionate about his job and his customers, he's a big kid at heart who never misses an opportunity to have a little fun.
Morris Hamilton is one of Louisville Switching's all-star employees! He does a little bit of everything around here and adds a lot of joy and positivity to our team. Maintenance, picking up parts and delivering parts, keeping the shop clean and helping the mechanics when needed -- that's just a little bit of what Morris does.
Service Department Administrator
Process-oriented and efficiency-minded, Leonard's role as our Service Department Administrator is dedicated to helping Louisville Switching's Service Dept. turn raw paperwork from our technicians into refined paperwork that is ready to be invoiced. His goal is to have a handle on all of the paperwork that comes into the Service Dept. and all of the paperwork that goes out of the Service Dept. He serves Louisville Switching's team and clients well. When he's not working on our operations, Leonard is either working in his garden or traveling around the globe - Puerto Rico is his favorite vacation spot!
Chris brings a great attitude and sparks customer appreciation. He dedicates himself to each customer to make sure they enjoy doing business with Louisville Switching.
Chuck is one of our highly experienced Ottawa Truck repairmen. Because of Chuck's expertise, we maintain high levels of retention and satisfaction among the customers we serve daily. Chuck is also a critical part of our Preventative Maintenance (PM) team.
As Inventory Controller,Barbara handles the buying and overseeing all of the parts coming in and going out of the warehouse. His day-to-day duties includes making sure our stock levels are correct in our accounting software, creating purchase orders, building parts, and ensuring customers are happy. Before joining Louisville Switching Chris was a high school Social Studies teacher for 7 years and a realtor as well. His time outside of the work is spent with his family or playing in a basketball league.
As a a parts specialist, Aaron receives and processes orders of parts from suppliers. His daily job duties include sorting and shipping packages from our parts department. He is accountable for taking cycle counts of our inventory to maintain up-to-date stock room records. As one of our newest employees, he has made a huge contribution to our sales department.
Wayne Daughtery is our Parts Coordinator. His role consists of pulling parts needed for sales, shipping, or other services and making order forms prior to shipping out parts. Wayne had an internal connection with Chris Troutt before starting at Louisville Switching, as they were former neighbors. Wayne saw the position available and jumped at the opportunity. He is excited to learn and grow in his new role here.
Sales and Leasing
Larry is a member of our sales team. He is dedicated to selling, renting, and leasing our new, used, and refurbished Kalmar Ottawa Yard Trucks. He can be counted on to step up wherever there is a need and he's always building relationships. Though Larry joined our team in early 2018, he has known Don for years and understands Louisville Switching's capabilities and values well. When he's not working with customers Larry can be found out on the golf course or working around the house.
Janice generates all the invoices for Louisville Switching, including service work, parts sold, and leasing and rentals. She has 20 years of office management experience, and when she's not sending invoices, Janice is helping us by answering phones, filing paperwork, and doing other general office tasks.
Barbara has been with Louisville Switching since April of 2015, but brings 21 years of valuable experience to our company.
Butch spent 37 years with The Apparel Group in Louisville, KY. He opted for an early retirement from his position as Vice-President of Distribution and Logistics rather than move to the Dallas, TX, area when the operation was moved. Maintaining close ties with his family and friends became a higher priority than his professional position. Butch has been active in community service in our area for many years. He worked with Don on the Riverport Business Association Safety Committee for a number of years. He was also active with the local volunteer fire fighting service for 20 years. His industry knowledge and commitment to his community made him a perfect fit for our new position as Inside Sales Manager. We are very pleased to be working with him.
Rebecca "retired" to come work for Louisville Switching as one of our accountants. She worked 20 plus years in public accounting after becoming interested in the field while working for a car dealership.
Janet's responsibilities include ensuring that all of the Accounts Payable (A/P) are paid accurately and efficiently. Her duties also include data entry and maintaining accurate and well-organized files. She is disciplined, efficient, and working with numbers has been a lifelong love of hers.
Neighbor Extraordinaire, Fabtech
Although he may not be a true member of the staff, Steve is an irreplaceable asset in times of need and a valuable part of our company. His business is right next-door, and he is always there to help when we need him. The type of work he does for us involves his skillset -- he's a machinist by trade, and this is put to good use when he assists in fixing and manufacturing our parts. He's been working his own machining company out of his dad's garage from the age of 20, and has garnered experience and useful skills ever since. Steve is definitely the outdoorsy type, preferring to spend his time boating, fishing, or otherwise surrounded by nature. He also has a penchant for fixing other things -- including Hot Rods. When asked what he loves about his job, his response was "looking for the part inside of a billet piece of metal or plastic, then helping it find its way out."