May 16, 2013 2:22:00 PM
After 17 years at Louisville Switching, Chuck Duggins has handled thousands of service calls. From transmission to wiring, Service Manager Chuck Duggins has walked through countless mechanical issues attempting to offer a solution.
Sep 13, 2012 1:04:00 PM
- THE LANDING GEAR. Having to hand crank the landing gear often causes injuries because of repetitive motion, many times to the shoulder, elbow, and wrist. This injury is common among drivers who work at terminals moving trailers in a truck yard.
- THE FIFTH WHEEL PIN. Disengaging the fifth wheel pin is a common cause of shoulder, elbow, and wrist injuries in truckers. This can be avoided when using an Ottawa Switcher.
-FREQUENT CLIMBING. Using a standard truck to move trailers in a yard requires constant climbing in and out of the cab to crank and connect or disconnect the lines. Using an Ottawa Switcher allows the driver to stay on the platform to connect and disconnect lines.
Drivers do not have to get on the ground to move a trailer in a yard when they are using an Ottawa yard truck. Beyond the obvious increased efficiency (3 to 1), the drivers are safer and experience dramatic reductions in injuries.
According to Transport Topics, "As of 2007, according to the U.S. Bureau of Labor Statistics, there were 1.4 million truck transportation workers. And each year, one in 18 is injured or made ill by the job."
With those alarming numbers, companies should be looking seriously at the all the safety measures they can take to reduce injuries. This not only helps protect your workers, but you are reducing medical claims, and those savings should be factored into the improvements you are making at your facility.
Schedule your free onsite demonstration today and let us show you the many ways an Ottawa Switcher can benefit your company.
Aug 21, 2012 1:33:00 PM
Chris Troutt is a great guy! He is talented, service oriented, and would give you the shirt off his back. He would also give you a hat if you needed one. Chris never intended to collect so many hats, it just kind of happened. With his job, Chris is regularly meeting with new companies that can benefit from Louisville Switching’s Ottawa Switchers. When Chris has shared the amazing benefits of an Ottawa Switcher with new companies, it happens. Somehow, some way, Chris usually walks away with a hat. He doesn’t ask for them, he is like a hat magnet.
When you walk into Chris’ office and look up at his file cabinet, you cannot help but notice the rows and stacks of hats. The count was at 35 last we checked. There is every color you can imagine and every logo too. Occasionally one of the crew will pass by and tell Chris that their hat got lost or it is just worn out and Chris just says, “pick one out,” and points to the top of his file cabinet.
Chris jokes that he would give a hat to everyone who buys or leases an Ottawa Switcher. In truth, he knows Ottawa is the best in the business and our customers will thank him eternally for introducing them to the Ottawa brand. One of the frequent compliments Chris receives is when he pulls an Ottawa Switcher to demo for a new company and there is a little resistance from the drivers. When Chris goes to leave with the switcher the drivers demand that Chris leave it there. With a minimum of 3 to 1 ratio over a standard semi-truck, the Ottawa Switcher will dramatically improve your time-efficiency and save you money. You may even get a hat out of it.
Jul 19, 2012 11:24:00 AM
Business journals cross my desk every day. Business advisors proffer their opinions daily in emails, ezines, and blog articles on how to run your business. Everyone has an opinion on what you should and shouldn’t do to run a successful business. There are many wonderful ideas out there to make you think about your business philosophy. I love to read all of these sources and consider most to be of some value. Most of these ideas gradually migrate to somewhere in the back of my mind. They remain there until nudged out of hibernation by some real life experience. As is normal though, a visual image leaves a deeper impression than does a fleeting read of an article. I recently met a man who exemplifies most of what I have read about how to interface with your customer. He didn’t write an article about customer service. He didn’t offer his opinion about customer service. He just simply gave customer service that most companies only dream of. Please meet Dennis Womack. He is the Owner and Operator of Big D’s Grill Cleaning Service and this is our encounter with Big D’s.
Jul 18, 2012 1:14:00 PM
May 22, 2012 11:15:00 AM
Many times when a business transaction is about to take place, the seller of an item will offer to provide a Certificate of Authenticity. This certificate offers some comfort to the buyer, and the buyer has some additional level of security in having the certificate. The seller should have no problem providing the certificate if everything is as the seller represents it to be. You would not want to purchase something of value if you were not sure of the credentials of the seller. This is good common sense.
What would happen if you attempted to acquire a Certificate of Authenticity from your yard truck supplier? This would be interesting and could go something like this:
You: “So how long have you been an Ottawa Dealer?”
Potential supplier: “Well we don’t really sell Ottawa Trucks. We are a Brand X dealer. Brand X is cheaper but it is a better truck at least according to our salesmen. The occasional use of used parts in the building of new trucks also holds down the cost. Don’t pay any attention to the resale value of a used Brand X truck. We don’t actually believe in the old myth of maximizing your ROI. Remember, we are cheaper.”
The question of Authenticity could also go like this:
You: “So do you actually make your living being a yard truck dealer?”
Potential supplier: “Well we are actually a trailer rental company but we dabble in yard trucks. We are the cheapest in town and it is because we don’t know what we are doing and we don’t have any parts. The reduced investment in parts and expertise helps to keep our pricing low.”
For this answer you could also substitute forklift dealer, class 8 dealer or wheeler dealer.
So if you get past the first two questions and you haven’t hung up yet, then try this question:
You: “How long have you been in this business?”
Potential supplier: “We have been doing this for 5 months but actually saw one of these trucks operating about 20 years ago and we have been thinking about it since then.”
Some of these scenarios make me think about the old TV commercial where a man took his car to a garage to get the transmission worked on, and when asked about the mechanic’s experience working on a transmission He replied, “I always wanted to work on one of these.”
Cheap works for some things but when you make your living with a piece of equipment, you want that equipment to be the best and provide maximum ROI. If cheap worked best for all situations then we would all be driving Yugos.
A trusting relationship with a long-term reputable Ottawa Dealer is your Certificate of Authenticity. You can count on that and you can count on us.
Apr 20, 2012 3:18:00 PM
Whenever you need to make a copy you Xerox the original. This is the common lingo that is used today in the business world. This is almost an expression of endearment. The copy machine that Xerox produced was superior in almost every way to all of the competing brands. Xerox dominated the market for this type of equipment. The impression that business people acquired over time was that your copy machine surely must be a Xerox, and, if it wasn’t, then it should have been a Xerox.
Mar 29, 2012 3:23:00 PM
Yesterday we published some of our thoughts and takeaways from the 2012 Mid America Truck Show. Today, we wanted to share some pictures from the event. Enjoy!