Ottawa Yard Jockey? Education Of The Right Terms
Oct 3, 2012 12:29:00 PM
- Spotter Truck
- Shunt Truck
- Yard Goat
- Yard Mule
- Yard Dog
- Terminal Tractor
- Yard Switcher
- Jockey Truck
- Yard Horse
- Shunting Truck
- Yard Spotter
- Switching Truck
- Ottawa Yard Truck
With so many names, it seems hard to get it wrong. But when you hear someone say, "Ottawa Yard Jockey," it is like they're saying, "Ford Silverado." Ottawa is a brand and Yard Jockey is a model of another manufacturer. So when you put them together, it isn't quite right. It would be appropriate to call an Ottawa nearly everything on the list above.
Imagine the finest Italian restaurant in town and compare it to Fazoli's. They both serve italian food, but that is where the similarity ends and the difference of quality begins. One restaurant gives you free breadsticks the other is an experience you will remember for a lifetime. One thing is for sure, Ottawa is the standard for yard trucks. It is the best brand, built with excellence, engineered for the rigorous day-to-day demand. In fact, Ottawa produces four times the number of yard trucks than its closest competitors.
Louisville Switching is proud of the Ottawa brand, but we can help maintain any brand of spotter truck. With our Cummins-certified and Ottawa-certified mechanics, there isn't much we can't diagnose and fix. We are the experts and we thank you for putting your trust in us to maintain your fleet and supply you with the best yard truck in the business: Ottawa!
No Phone Automation, Always Speak To A Person
Sep 28, 2012 12:42:00 PM
Our Promise To You:
You Always Speak to a Person
Get Answers Quickly
24 Hour On-Call Service Techs
Dependable and Professional Service
The Highest Quality Customer Service
We strive to be the standard every other service-related company looks to. You combine the best service with the best product and that is a winning combination. Ottawa Yard Switchers are the best in the business, but we don't want to settle for just having the best product. We want to be the best in every category, including our service to you. Let us know how we are doing. We want to hear from you. If there are ways we can serve you better we want to know. Thank you for the privilege of serving you. We don't take it for granted!
On-Site Yard Truck Service Done Right
Sep 25, 2012 1:12:00 PM
- Customer calls
- Over-the-phone diagnosis
- Put tools and a few parts in a pickup truck
- Come onsite and hope they diagnosed it right
- If they are missing parts they have to return to their shop or order parts
- If there are other on-site needs they have to be addressed on another visit
Here is how we handle on-site repair for your spotter truck:
- Customer calls
- We dispatch our mobile repair vehicle
- Our Cummins-certified, Ottawa-certified technician diagnoses the problem
- Our mobile repair vehicles are full of inventory parts and tools
- If other trucks need servicing we are fully prepared with tools and parts
We believe we should be prepared to service your entire fleet of yard switchers. It is very rare that we do not have the necessary part for your repair. We can not remember a time when we didn't have the right tool for the job because we do not "borrow" tools from the shop for our on-site servicing. The mobile repair vehicles are fully stocked with every tool that could ever be needed and then some.
You may remember us mentioning last month about our oil recovery systems on our mobile repair trucks. Well, when we pull our impressive mobile repair vehicles on-site, we often have the all the spotters line up their switcher trucks and get all minor and major problems addressed the same day. Our technicians are that good. So when it comes to who you choose to service your yard trucks on-site, think about who will get you up and running quickly, more often. That is Louisville Switching's commitment to all of our clients.
Repairing Your Yard Truck - Even In The Pouring Rain
Sep 18, 2012 2:39:00 PM
One of our repair teams was on a recent job and was working on an Ottawa Yard Truck . He was diagnosing and repairing the yard switcher while mother nature was dishing out a torrential downpour. Our client watched as our repair man worked methodically to repair the spotter truck while he was getting soaked head to toe. Our client was so impressed, he snapped a photo of our guy in the middle of the rain while he worked to get the truck up and running.
We know that downtime for our clients is money lost. It is always our objective to get you operational as fast as possible, and sometimes that means we get a little wet. Okay, maybe more than a little wet, but that is how we treat all our clients. We strive to go above and beyond your expectations. If you have photos of our guys working on your yard trucks, send them in. We'd love to post them on our Facebook page because we always love taking time to brag on our team. Thanks for letting us serve you.
How To Avoid The Most Common Yard Truck Injuries
Sep 13, 2012 1:04:00 PM
THE LANDING GEAR.
Your Next Lease Of An Ottawa Switcher Could Get You a Free Hat
Aug 21, 2012 1:33:00 PM
Chris Troutt is a great guy! He is talented, service oriented, and would give you the shirt off his back. He would also give you a hat if you needed one. Chris never intended to collect so many hats, it just kind of happened. With his job, Chris is regularly meeting with new companies that can benefit from Louisville Switching’s Ottawa Switchers. When Chris has shared the amazing benefits of an Ottawa Switcher with new companies, it happens. Somehow, some way, Chris usually walks away with a hat. He doesn’t ask for them, he is like a hat magnet.
When you walk into Chris’ office and look up at his file cabinet, you cannot help but notice the rows and stacks of hats. The count was at 35 last we checked. There is every color you can imagine and every logo too. Occasionally one of the crew will pass by and tell Chris that their hat got lost or it is just worn out and Chris just says, “pick one out,” and points to the top of his file cabinet.
Chris jokes that he would give a hat to everyone who buys or leases an Ottawa Switcher. In truth, he knows Ottawa is the best in the business and our customers will thank him eternally for introducing them to the Ottawa brand. One of the frequent compliments Chris receives is when he pulls an Ottawa Switcher to demo for a new company and there is a little resistance from the drivers. When Chris goes to leave with the switcher the drivers demand that Chris leave it there. With a minimum of 3 to 1 ratio over a standard semi-truck, the Ottawa Switcher will dramatically improve your time-efficiency and save you money. You may even get a hat out of it.
Certificate of Authenticity
May 22, 2012 11:15:00 AM
Many times when a business transaction is about to take place, the seller of an item will offer to provide a Certificate of Authenticity. This certificate offers some comfort to the buyer, and the buyer has some additional level of security in having the certificate. The seller should have no problem providing the certificate if everything is as the seller represents it to be. You would not want to purchase something of value if you were not sure of the credentials of the seller. This is good common sense.
What would happen if you attempted to acquire a Certificate of Authenticity from your yard truck supplier? This would be interesting and could go something like this:
You: “So how long have you been an Ottawa Dealer?”
Potential supplier: “Well we don’t really sell Ottawa Trucks. We are a Brand X dealer. Brand X is cheaper but it is a better truck at least according to our salesmen. The occasional use of used parts in the building of new trucks also holds down the cost. Don’t pay any attention to the resale value of a used Brand X truck. We don’t actually believe in the old myth of maximizing your ROI. Remember, we are cheaper.”
The question of Authenticity could also go like this:
You: “So do you actually make your living being a yard truck dealer?”
Potential supplier: “Well we are actually a trailer rental company but we dabble in yard trucks. We are the cheapest in town and it is because we don’t know what we are doing and we don’t have any parts. The reduced investment in parts and expertise helps to keep our pricing low.”
For this answer you could also substitute forklift dealer, class 8 dealer or wheeler dealer.
So if you get past the first two questions and you haven’t hung up yet, then try this question:
You: “How long have you been in this business?”
Potential supplier: “We have been doing this for 5 months but actually saw one of these trucks operating about 20 years ago and we have been thinking about it since then.”
Some of these scenarios make me think about the old TV commercial where a man took his car to a garage to get the transmission worked on, and when asked about the mechanic’s experience working on a transmission He replied, “I always wanted to work on one of these.”
Cheap works for some things but when you make your living with a piece of equipment, you want that equipment to be the best and provide maximum ROI. If cheap worked best for all situations then we would all be driving Yugos.
A trusting relationship with a long-term reputable Ottawa Dealer is your Certificate of Authenticity. You can count on that and you can count on us.
A Copier is a Xerox and a Spotter is an Ottawa
Apr 20, 2012 3:18:00 PM
Whenever you need to make a copy you Xerox the original. This is the common lingo that is used today in the business world. This is almost an expression of endearment. The copy machine that Xerox produced was superior in almost every way to all of the competing brands. Xerox dominated the market for this type of equipment. The impression that business people acquired over time was that your copy machine surely must be a Xerox, and, if it wasn’t, then it should have been a Xerox.
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